1. About these terms
These Terms & Conditions are between you (and, where you act for an organisation, that organisation) and Colaunch Ltd, trading as Pulse and Launch Comm, registered in England & Wales (company no. 11665000) (“Pulse”, “we”, “us”). They govern your access to and use of the Pulse website, applications, and services (the “Service”).
2. Your account
- You must provide accurate account information and keep it current.
- You are responsible for activity under your account and for keeping your credentials secure.
- You must be authorised to bind your organisation if you sign up on its behalf, and to connect any telephony data you bring to the Service.
3. Subscriptions, trials & billing
- Paid plans are billed in advance on a recurring basis at the price shown at sign-up. Metered usage (such as transcription overages) is billed in arrears.
- Free trials convert to a paid plan, or lock, at the end of the trial period unless cancelled beforehand.
- Fees are exclusive of VAT and other applicable taxes, which are added where required.
- You can cancel at any time; cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law.
4. Acceptable use
You agree not to:
- break the law or infringe others’ rights using the Service;
- upload or process data you are not entitled to, or use the Service to send unlawful, harmful, or unsolicited content;
- attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or its infrastructure; or
- resell or provide the Service to third parties except as agreed in writing.
5. Your data
You retain ownership of the data you bring to the Service. You grant us a licence to host and process it solely to provide and improve the Service. Our handling of personal data is described in our Privacy Policy.
6. Availability & changes
We aim to keep the Service available but do not guarantee uninterrupted access, and we may carry out maintenance. We may modify or discontinue features, and we will give reasonable notice of material adverse changes where practicable.
7. Warranties & liability
The Service is provided “as is” and, to the extent permitted by law, we exclude implied warranties. Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence or for fraud). Subject to that, our total liability arising out of or in connection with these terms is limited to the fees you paid in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential loss or loss of profits, revenue, or data.
8. Suspension & termination
We may suspend or terminate access for material breach of these terms or non-payment. On termination your right to use the Service ends; we will make your data available for export for a limited period as described in your agreement, after which it may be deleted.
9. Governing law
These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction over any dispute.
10. Contact
Questions about these terms? Email hello@launchcomm.co.uk.